Hotline
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Our Specialists Are There for You 24/7
viastore systems offers a wide range of services tailored to your specific demands. This applies in particular to your viad@t warehouse management system.
viad@t integrates a database that records all failures. Thus your experiences and those gained by all other users too are collected centrally in a data pool at viastore. Here they are evaluated for continuous preventive measures and system improvement.
In addition, we monitor all hard drive, databases and CPU processes so that we can quickly react to the onset of failure. Nevertheless, if your system does run into trouble, our hotline is available to you 24/7. And instead of hearing a recorded message, you will speak to a well experienced IT and control system specialist who is there waiting to take care of your problem.
Our hotline engineers can switch directly to your system – right down to the control level of the storage/retrieval machines and the conveyor system. This enables speedy error diagnosis and troubleshooting. If an error cannot be remedied via the hotline, we have a comprehensive network of competent specialists who can be at your site within a very short time.
viad@tVISU: The comfortable diagnostic system offers a complete overview of the system and enables quick error identification and elimination. Downtimes can be significantly reduced and comprehensive system statistics worked out.
