Service Technician

Grand Rapids, Michigan


Primary responsibility for the installation, commissioning and maintenance of all viastore systems Automated Storage/Retrieval Systems (AS/RS) and conveyor products including but not limited to mini-load, unit-load and man-ride Storage/Retrieval (S/R) machines, box and pallet conveyor and associated mechanical and electrical systems as directed.

Essential Job Functions       

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Responsible for the installation and maintenance of viastore systems products, including the mechanical and electrical installation of new products as well as enhancements and/or retrofits to existing equipment.
  • Responsible for the maintenance of viastore systems pallet and carton conveyor installations.
  • Provide viastore systems clients with Emergency Service during and after the system warranty period has expired.
  • Perform on-site planned maintenance inspections of AS/RS and conveyor equipment to ensure that the machines are being maintained to the factory standards outlined in the service documentation that was provided with the equipment.
  • Provide spare parts recommendations to AS/RS and conveyor systems clients. May assist sales with the preparation and pricing of recommended spare parts lists for each customer and assist with the cross-referencing of standard parts with multiple suppliers whenever possible.
  • Train, teach and provide technical guidance to client personnel and others in training and assistants who are assigned as colleagues.
  • Maintain engineering, installation and maintenance competence with respect to viastore systems products, systems and equipment.
  • Maintain client-specific documentation with regard to each specific project. This includes all documentation provided by viastore systems GmbH, including wiring diagrams, user and maintenance manuals.
  • Comply with safety regulations and maintain clean and orderly work area(s).
  • Perform other job related duties as directed/required.
  • Must be able to work weeknight and weekend work as necessary.


  • Excellent written and verbal communications skills; the ability to read, analyze and interpret technical documentation, wiring diagrams and specifications.
  • Must be able to effectively present information to senior management and clients.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical requirements in specification or diagram forms.
  • A basic understanding of AS/RS and their mechanical and electrical operation, along with an understanding of warehousing and automated material-handling equipment in general.
  • Ability to manage multiple projects and people.

Supervisory Responsibility

This position has no direct supervisory responsibility, but may serve as a coach and mentor for peers in the department.

Work Environment

While performing the duties of this job, the employee is frequently exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment may be loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Travel Requirements           

Travel to client sites for installations, emergency service and planned maintenance inspections. Up to 100% travel, frequently travel is outside the local area and overnight.

Required Education and Experience      

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma/GED required.
  • Three (3) plus years of related experience.

Preferred Education and Experience     

  • The ability to communicate in German both verbally and in writing is a plus due to the close working relationship with our German parent company technicians, manuals and documentation.