Rapid troubleshooting by the viastore hotline support
Quickly available whenever you need us
Should your system malfunction, our hotline team is available to support you 365 days a year, around the clock. Specialist for software, controls, technology and spare parts will support you with their expertise – quickly and competently. Using remote access, our hotline team can directly connect to your systems, right down to the control level of the storage and retrieval machines and the conveyor system. This enables any challenges to be quickly analyzed and the error to be promptly corrected.
Our customer service experts have complete access to the history of your system and can automatically monitor the hardware and software using teleservice and web monitoring. This allows deviations to be eliminated as quickly as possible. Our hotline support is particularly advantageous for you if you do not wish to set up your own maintenance service. And even better: more than 80 percent of calls are resolved via the hotline within an hour.